FAQ

FAQ

Curabitur nunc neque, mollis viverra ex in, auctor elementum mi. Donec non purus felis. Duis interdum mi id purub
Do you provide money refund?

Yes, we provide money refund. If you are not satisfied with our dedicated server, anytime you can ask us to give you money refund. We will not ask any question, just we will refund it immediately. The money refund is applicable for quaterly. half-yearly and yearly billing period. If you asked for the refund we will give you the refund of the rest of the month Learn more

How do I know how many people are visiting my site?

There are certain web hosts that provide you with options to know the amount of traffic on your website. They add a counter to your home page. This is uniquely prepared to display the number of visitors reaching your website.

1. CPanel’s AWStats Tool: It gives you access to valuable statistics on your website. It also provides you with information on the exact number of unique visitors, each page received. 

2. Google Analytics: Another way to track the number of visitors to your website is to use Google Analytics. This is done by insertion of a code snippet to your website pages. 

 

 

Are your servers managed or unmanaged?

All our server comes with unmanaged service. This means you need to manage your server by own. However, you can purchase a managed service from us which attract extra charges. We are sure that you will get benefitted from managed service so that you can focus on your core business. We have two types - Basic Management and Advanced Management. You need to let us know before purchasing the server whether if you want managed service.

What is meant by FTP?

More like a piece of software that runs in a computer, FTP is a way to exchange data between two computers or rather a computer and a server. It works by following the commands and processes files, uploads and download them. 

What is Plesk?

Plesk is an advanced control panel option that stands compatible and supports both Linux distributions and Windows OS. It helps you in managing different aspects of your account, various files, and applications. It comes in various editions with both user interface and admin interface.

Popular FAQ

FAQ With Categories

Curabitur nunc neque, mollis viverra ex in, auctor elementum mi. Donec non purus felis. Duis interdum mi id purub
What operating system can I run in my dedicated server?

You can choose either Windows or Linux based operating system for your server. This is entirely based on your need. It is necessarily needed to check if the application you will run suits with the operating system you choose. Here at Hosting Ultraso, we provide both Windows and various Linux distribution based operating system.

What software can I install in my dedicated server?

Primarily after purchasing or renting a dedicated server, you are to figure out the type of operating system you are looking for. This will entirely be based on the demand of your company, the application you will run on your server. You may choose between Windows or Linux and its various distribution. Added to that, we provide the latest version of cPanel or Plesk, for enhanced control panel options.

What version of Linux do you offer?

We provide services of various Linux distribution available in the market. Clients are open to choose from the version they find the best and the most suitable for the application they will run. 

 

  1. CentOS: One of the most preferred versions from the Linux family, CentOS is free, an enterprise software application and community-supported. 
  2. Debian: Another distribution of Linux, Debian is widely used because of its stability. 
  3. Fedora: It is knowns for high innovation and its tendency to high pick up of new technologies. 
  4. Free BSD: This is mostly recommended for its affordability as it is a freeware.

Ubuntu: This is also a free server of the Linux family where you can personalize everything and configure just the way that suits your demand.

How do I know how many people are visiting my site?

There are certain web hosts that provide you with options to know the amount of traffic on your website. They add a counter to your home page. This is uniquely prepared to display the number of visitors reaching your website.

1. CPanel’s AWStats Tool: It gives you access to valuable statistics on your website. It also provides you with information on the exact number of unique visitors, each page received. 

2. Google Analytics: Another way to track the number of visitors to your website is to use Google Analytics. This is done by insertion of a code snippet to your website pages. 

 

 

What is meant by FTP?

More like a piece of software that runs in a computer, FTP is a way to exchange data between two computers or rather a computer and a server. It works by following the commands and processes files, uploads and download them. 

How do I order additional IPs?

You may order additional IPs in the IP Manage tab of your server’s Manage page, however, this option only exists in certain locations. If the option is not present, simply make a request through our support system and our staff will assist you promptly.

How many IP address can I have?

IP address remains unique to every website. You get a dedicated IP address while availing of a dedicated hosting service of our company. At the same time, you get the provision of having additional IP that might benefit you in many other ways. Hosting Ultraso offers 256 IPs, but that depends on the location and the dedicated server plan you choose. 

 

 

What is the bandwidth provided in my server?

We provide unlimited bandwidth with our dedicated server. You can enjoy unmetered bandwidth by availing the dedicated server of our company.

What is your uptime guarantee?

We understand the importance and essentiality of your website to remain online 24*7. Here at Hosting Ultraso, we ensure 99.9% guaranteed uptime. Our clients are heartily satisfied with the uptime provided and the least chances of downtime. If you are not satisfied with our service, you get your money back.

What type of RAID do you offer with your server?

The job of RAID is to enhance the data redundancy along with a performance with the help of multiple hard disk drives for storing and accessing data. It uses two or more disks and copies the data in them simultaneously. 

 

Generally, there are two types of RAID available, namely Hardware and Software RAID. 

Hardware RAID involves initial cost due as the hardware is involved and is taken care of by the controllers. 

 

Software RAID, on the other hand, does not involve any cost. However, you are required to configure it and you need to know the process.

 

Our company, Hosting Ultraso provides all types of RAID to its clients. A brief on different RAID facilities are mentioned below,

 

  1. RAID0: It increases the quality of performance by using disk tripping to read and write from different drives. 
  2. RAID1: Here data gets copied simultaneously in multiple drives and thus there remain no such chances of data loss. RAID1 uses disk monitoring in order to create disk redundancy. 
  3. RAID5: Mostly preferable by online businesses for web hosting, RAID5 uses data parity and data striping to ensure data redundancy and to enhance performance. 
  4. RAID6: This is more or less similar to that of RAID5, however, it only differs in using an additional parity block. Thus in case if two different hard disks of the server fail to work, the operation of data will still continue. 
  5. RAID10: This combines the principle of both RAID0 and RAIID1, together with mirroring and stripping produces the best performance. 
How many websites can I host in my dedicated server?

Approximately, based on the resources provided by the server, you can host around 250 sites on a dedicated server. At the same time, it hugely depends on the applications running on the server. 

 

Can I upgrade my managed server?

Yes, you can definitely upgrade your managed server depending on your needs. A managed server helps to reduce the technical work pressure of the client so that they can concentrate more on the creative portion of the website. Our experienced technical team takes care of all the technical operation of your website, fix hardware and software issues and ensure that your website runs smoothly and efficiently.

Will I be having root access to my dedicated server?

Surely, if you are availing the service of a dedicated server, you will have overall control on the server. You can configure it according to your needs. You can add or delete applications and software based on your choice of demand and requirements of your company website. You get full freedom in maintaining your website.

What is DNS?

A DNS server could be defined as a type of name server that is responsible for managing, processing and maintaining Internet domain names along with their unique associated records. It is uniquely prepared to provide website to end-users. A DNS server stores the database of several domain names, network names, DNS records and other forms of data. 

 

 

How is shared hosting different from dedicated hosting?

In shared hosting, a single server is used to host multiple websites at the same time. This system involves sharing of resources between websites, you are allotted with a limited and assigned amount of resource (that includes CPU, RAM, hard disk space and bandwidth) to run your website. You can upgrade your resources depending on your needs. In shared hosting, you need to cope with yourself within a fixed server environment. You pay only for the space and resources you use.

You get a completely opposite scenario in the case of a dedicated server. Dedicated server hosting symbolizes that only your website is hosted in the server, Being fair to its name, the entire server is purchased or rented for a single company or organization. It is quite expected that these dedicated servers are used by large businesses for smooth and efficient service. Naturally, the overall resources of the server are availed by you. You no longer need to worry about having limited resources. If you are availing of a dedicated hosting service, you can avail of the entire hard disk space and bandwidth. Thus, you receive the extraordinary speed that ultimately helps your website rank higher in search engines and pull more traffic. No doubt, a dedicated server will provide you with full freedom in maintaining your website just the way you need it.

 

Why go for a managed server?

You are opting for a dedicated server for better and enhanced performance of your website. You do not want to share your server with any other website. At the same time, you are not enough capable to maintain the technical operations of the dedicated server. Thus, it is always recommended for users to adopt a managed server service where the server provider company would cater to you with operation handling. In layman’s words, the responsibility for the maintenance of the server lies on the shoulders of the provider itself. They look after the health of your server, process regular updates, ensure security measures, start and restart your server, deal with patches and keep your server up to date. Apparently, it is always not possible for a server used to handle all these operations regularly. So, it is always recommended that you adopt a managed server that would treat you with necessary operation execution.

Are your servers managed or unmanaged?

All our server comes with unmanaged service. This means you need to manage your server by own. However, you can purchase a managed service from us which attract extra charges. We are sure that you will get benefitted from managed service so that you can focus on your core business. We have two types - Basic Management and Advanced Management. You need to let us know before purchasing the server whether if you want managed service.

What is MySQL?

MySQL is an open source Relational Data Management System that takes the help of Structured Query Language. SQL is extremely popular and used for the addition of language and further accessing and managing the content of a database. This is most popular because of its ease and flexibility of use, extremely reliable and fast processing mode.

What do you understand by the firewall?

A firewall is a form of security for your server. It is uniquely designed to protect and prevent your server from unauthorized access or rather to protect from a private network. You can use a hardware or software firewall, or even a combination of both. It ensures a high level of network security that implements the filtering of ongoing and outgoing traffic. This is based on a set of user-based rules. 

In simple words, a firewall eliminates and isolates any unwanted network communication and ensure the free flow of legitimate communication. It stands necessary to keep a firewall for your server.

 

What are the security benefits provided by your company?

At Hosting Ultraso, you no longer need to worry about the security of your server. Security of your server is our prime concern. We provide our clients with extensive protection against virus, malware, Brute Force Attack, DDOS attack and all possible security issues required for protection. Our dedicated servers are specially backed up by the firewall and we ensure you steady protection from every possible malware risk. Hosting Ultraso comes with ISO 27001 standard, SOC2 Standard, SAS 70 Data Center Standard facility.

What is the delivery speed of dedicated servers?

Dedicated servers are usually delivered between 2 to 5 business days from payment confirmation day. Some locations may take a little longer, please contact us for more information on the subject.

Why do I need a high network speed connection?

Take a moment and look at the goals of your company. Didn’t you promise to provide efficiency,
reliability to your customer? Does not the prime aspect of online business calls to retain and
sustain loyal customers?
You must behave been aware that a slow website turns a visitor frustrated. You remain
extremely vulnerable to the risk of losing a potential customer if your website isn’t working well.
A customer hardly spends 3-5 seconds on a website and immediately shifts to some other
similar competitive site if they experience a low page loading issue. This means the bandwidth of
your server is not enough to pull enough number of visitors. The rule is extremely simple, more
the bandwidth of your server, more people can easily visit your website at the same time without
facing any performance crunch. Customers always prefer a website that runs smoothly and that
consists of simple and quality content. Thus, it remains a necessity for you to have a high network
speed connection to ensure the steady and quality performance of your company website.
 

How does a dedicated server help my business grow efficiently?

If you are owning an online business you must be having a website that runs with the help of a server. If you are availing of a shared hosting service, you must be aware that you are sharing the resources of a server with multiple other websites. This remains fine when you are at your primary stage. Your online business is likely to grow and thus your website will automatically draw more visitors on a daily basis. You are always bounded with a limited in shared hosting, while enhanced business growth demands more power and control over your website. This is when you need a dedicated server for your website.

It solely works for your website, a single website hosted in the server, all the resources of the server are utilized by a single website. You are free to configure your server based on your needs. Naturally, your website will be delivering extraordinary performance. A dedicated server ensures flexibility, reliability, and stability for your company. With all the resources being used by your website, a dedicated server ensures high speed that works in building high ranks in Google and other search engines. This will help draw more traffic, strengthening sales and thus earning potential growth.

How does your support system work?

We provide our clients with an extensive support system. We have professional experts to assist you and help you with your queries problems. The exclusivity of Hosting Ultraso is to provide 7/24/365 support so that our clients can reach us anytime they wish to. Our support system professionals can speak in 3 different languages and they are spread all over different countries, always ready to resolve your issue. We also provide dedicated sales and support agents to our clients for a more enriched experience. 

 

 

What are the forms of payment for your company?

We are extremely flexible in terms of payment. We accept payment through Paypal, Payoneer, general credit and debit cards. We also accept payment through bitcoin.

Do you provide money refund?

Yes, we provide money refund. If you are not satisfied with our dedicated server, anytime you can ask us to give you money refund. We will not ask any question, just we will refund it immediately. The money refund is applicable for quaterly. half-yearly and yearly billing period. If you asked for the refund we will give you the refund of the rest of the month Learn more

What form of payments do you accept?

We currently accept PayPal and all major credit card payments, Bitcoin, SWIFT bank transfers, Neteller, Skrill, Payza, Payoneer, NEFT bank transfer, IMPS bank transfer.

What is Plesk?

Plesk is an advanced control panel option that stands compatible and supports both Linux distributions and Windows OS. It helps you in managing different aspects of your account, various files, and applications. It comes in various editions with both user interface and admin interface.

What Control Panel do you offer?

You get various control panel options provided by us. If you are new in the dedicated server environment, you must go for a control panel that is well user-friendly and at the same time intuitive in nature. Choosing the control panel that would suit you the best is indeed a tricky task. 

 

Here is a list of Control Panel offered by Hosting Ultraso:

 

  1. cPanel: Very famous and extremely preferable amongst web hosting users, cPanel comes with user-interface and admin-interface and offers intuitive hosting. 
  2. Plesk Panel: It supports various Linux distribution along with Windows OS. It comes in different editions, each prepared for unique hosting use cases. 
  3. MSP Control: This control panel is uniquely created for a Windows system, provisioned for full suit hosting services only on a Windows server. One of its specialty lies in providing a multi-tenant point along with click control on the applications of Windows some of which includes, Skype for business, Microsoft IIS, Microsoft Exchange and more. 

 

 

Support Center

To get help from us whether you need instanly or if you need more organised way, we have multiple ways to help you.

Email Support

For any queries, you can contact us by email. Our staff is ready to answer all your queries. Email - contact@hostingultraso.com

Support Ticket

If you are our existing customer then from here you will get dedicated personalized help from account manager. Click here

Live Chat

Need immediate help, no problem contact us with your query we are always online to help you. Click to Chat

Call Center

If you feel comfortable with phone calls then contact us at our contact center 00919748820789.

Payment Accepted

Payment Options of  Hosting UltrasoBitcoin Payment Option -  Hosting UltrasoPayment Accepted by Hosting UltrasoPayoneer Payment Option - Hosting UltrasoSWIFTNettellerSkrill